General Terms & Conditions
Le Pavillon – Guest House
Thank you for choosing Le Pavillon.
To ensure a pleasant and comfortable stay for everyone, please read the following terms and house rules carefully.
1. Purpose & Booking
These General Terms and Conditions govern the booking and stay arrangements at Le Pavillon – Guest House.
A booking becomes effective only once full payment for the stay has been made via the website.
By confirming a booking, guests fully and unconditionally accept these General Terms and Conditions, as well as the House Rules.
2. Accommodation Capacity
The accommodation is intended for a maximum of 2 guests, plus one baby.
Only persons registered on the booking are permitted to stay overnight in the accommodation.
Any undeclared overnight guest or any breach of the maximum occupancy may constitute a serious breach of the House Rules and may result in termination of the stay, without refund, where justified by the seriousness of the breach.
Visits by persons who are not included in the booking are subject to the provisions set out in Section 6 – House Rules.
3. Security Deposit
A security deposit of €300 is required for all direct bookings made through the Le Pavillon website.
The security deposit is secured by credit or debit card through Swikly and must be completed upon receipt of the request and no later than 48 hours before check-in.
For bookings made less than 48 hours before arrival, the security deposit must be secured immediately and, in all cases, before access to the accommodation is granted.
Securing the deposit does not result in a charge or a block of funds on the guest’s bank card.
The security deposit may be used to cover justified costs resulting from damage to the accommodation, furniture or equipment, missing or damaged items, excessive cleaning, or a breach of these General Terms and Conditions or the House Rules.
If a claim is necessary, the guest will be informed of the reason for the claim and the amount requested. Any amount claimed will take into account the nature of the damage or breach and the actual costs incurred.
The accommodation access code will only be provided once the security deposit has been successfully secured.
4. Cancellation Policy
In accordance with the legislation applicable to accommodation services provided on a specific date or during a specific period, guests do not benefit from the statutory 14-day right of withdrawal.
All bookings are firm and final once confirmed.
In the event of cancellation by the guest, any amounts paid are non-refundable, unless the owner exceptionally agrees otherwise or mandatory legal provisions require otherwise.
Any security deposit that has been secured will be released in the event of cancellation of the stay.
5. Check-in & Check-out
Check-in
From 3:00 p.m.
Check-out
No later than 11:00 a.m.
Any arrival outside the stated check-in times must be agreed upon with the owner in advance.
6. House Rules
To ensure a pleasant stay and to preserve the comfort, safety and tranquillity of the property and its surroundings, guests are required to comply with the following House Rules throughout their stay.
Non-smoking accommodation
Le Pavillon is a strictly non-smoking property.
Smoking is not permitted inside the accommodation.
Failure to comply may result in additional cleaning or restoration costs being charged where justified.
Pets
Pets are not permitted in the accommodation or on the property.
Visitors & unregistered guests
Only guests registered on the booking are permitted to stay overnight at Le Pavillon.
Any visit by a person who is not included in the booking, even for a short period and without an overnight stay, requires the owner’s prior approval.
Unregistered visitors are not permitted to stay overnight under any circumstances without the owner’s prior agreement.
The maximum occupancy of the accommodation is 2 guests, plus one baby where applicable, and this limit must be respected at all times.
Guests are responsible for ensuring that any authorised visitor complies with these House Rules while on the property.
Peace & respect
Le Pavillon is located in a quiet residential environment.
Guests and any authorised visitors are expected to respect the tranquillity and privacy of the neighbourhood at all times.
Particular attention must be paid to noise levels between 11:00 p.m. and 7:00 a.m.
Excessive noise or behaviour likely to disturb neighbours is not permitted.
Parties & events
Parties, receptions, gatherings and events are not permitted without the owner’s prior written approval.
The accommodation may not be used in a manner that results in a gathering exceeding the authorised occupancy or involving unauthorised visitors.
Use of the accommodation
The accommodation is intended exclusively for private tourism and short-term accommodation purposes.
Commercial activities, professional photography, filming, events or any other professional use of the property are not permitted without the owner’s prior written approval.
Guests must use the accommodation, its furniture, equipment and facilities with due care and in accordance with their intended purpose.
Serious or repeated breaches of the House Rules may result in termination of the stay where justified by the circumstances and the seriousness of the breach.
7. Liability
Guests remain responsible for their personal belongings throughout their stay.
Except where liability cannot legally be excluded, the owner cannot be held liable for loss, theft or damage to personal belongings where such loss, theft or damage is not attributable to the owner.
The owner cannot be held liable for temporary interruptions to services beyond the owner’s reasonable control, including water, electricity or internet services.
8. Condition of the Accommodation
The accommodation must be left in a clean and reasonable condition.
Any damage, loss, missing item or excessive cleaning required after departure may result in all or part of the associated costs being claimed from the security deposit.
9. Check-out Instructions
Before your departure, please:
• Gather the used towels
• Wash the dishes and put them away
• Sort the waste according to the instructions provided
• Take any leftover food with you
• Turn off the lights
• Close all windows
• Lock the door using your code
These simple gestures help us prepare Le Pavillon and welcome our next guests in the best possible conditions.
Thank you for your cooperation.
10.Personal Data
Personal data provided when making a reservation is used solely for managing the stay, payment, security deposit and legal obligations. It may be shared with the service providers required for these purposes, including Smoobu, Stripe and Swikly, and is never sold.
In accordance with the GDPR, you have rights regarding your personal data and may lodge a complaint with the Belgian Data Protection Authority.
11. Applicable Law
These General Terms and Conditions are governed by Belgian law.